



Shopify Support Macro Pack
120+ Shopify Customer Support Plug & Play Macros Pack (Gorgias + Zendesk Ready)
Delivering fast, consistent customer support shouldn’t drain your time or your team. This 120-Template Shopify Macro Pack gives you a complete library of plug-and-play responses for every situation, pre-built by a professional ecommerce CRM expert who has handled thousands of customer tickets across Shopify brands.
These macros instantly upgrade your customer experience with polished, friendly, on-brand replies that reduce refund requests, speed up ticket handling, and boost customer trust. Every message is intentionally crafted to remove friction, prevent chargebacks, and increase repeat purchases.
Inside the pack, you’ll get macros for: • Tracking, shipping, delays & lost packages • Refunds, returns, exchanges & cancellations • Product questions & pre-purchase objections • Order edits, address changes, upsells & add-ons • Escalations, angry customers & negative reviews • Thank-you messages, loyalty building & retention • Fraud checks, verification & sensitive cases • And 20+ bonus templates for VIP & repeat buyers
Each macro follows a conversion-driven structure that turns customer issues into opportunities to build trust, reduce stress, and drive sales.
Perfect for: ✔ Shopify owners ✔ Dropshipping stores ✔ Ecommerce brands ✔ VAs, CS reps & support teams ✔ Anyone wanting to automate replies without sounding robotic
If you want your support to be faster, easier, and more professional, this pack is the shortcut you need.
Features
- Ready-made templates for every type of customer situation.
- Friendly + premium tone that fits both drop shipping & branded stores.
- Macros optimized for Gorgias, Zendesk, Freshdesk, Shopify Inbox, and email.
- SOP-style instructions that help VAs reply faster and better.
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