This listing is for a professional services license add-on for Managed Service Providers.

Product: SentinelOne Incident Response Retainer – Pre-purchases a block of emergency incident response services from SentinelOne's Vigilance or professional services team, specifically for an MSP's clients.

Service: Provides guaranteed access to expert responders for a defined number of serious security incidents (e.g., 10) per year, beyond standard support.

Contract: 1-year retainer agreement alongside the core software licenses.

Business Model: Allows MSPs to offer a premium "insurance-like" service to their customers, enhancing their value proposition and mitigating their own risk when dealing with breaches.

Target: Larger MSSPs seeking to offer tiered service levels and ensure they have expert backup for the most severe security events affecting their client base.