There are 7 scientifical problem solving techniques offered in this workbook. The workbook will engage your frontline in applying those techniques. The frontline is then empowered to present to management an improved solutions. The workbook illustrates to the frontline when to use what technique and how to utilize the technique. SET always highlights, that managers, small business owners or even CEO's, execute Coaching reviews, with all teams, once per month. This creates the optimal sustainability. A monthly one hour coaching review session is held with the team. The results indicate the frontlines progress in implementing the workbook.