The 5-field handoff format (contact, summary, what was tried, what’s open, suggested reply) that lets a human answer in 10 seconds instead of making the customer repeat everything.

WHAT YOU GET

• Handoff payload template + 3 filled examples
• The escalation triggers list (when to hand off, immediately)
• Target: under 60 seconds from escalation to human reply

The handoff is where most AI customer service quietly fails. Instant PDF download.