How long does setup take?

Most agents are live within 5-7 business days. Complex setups with multiple integrations may take up to 2 weeks.

Will the AI sound robotic?

No. We customize your agent's tone, personality, and brand voice. Customers won't know they're talking to AI unless you tell them.

What if the AI gives a wrong answer?

Your agent only responds when it's highly confident. Anything uncertain gets escalated to your team instantly. Plus, every response is logged so you can review and improve accuracy over time.

Which platforms do you integrate with?

Shopify, WooCommerce, BigCommerce, Magento, Gorgias, Zendesk, Freshdesk, Intercom, Tidio, and more. If you use it, we can probably connect to it.

Can I try it before committing?

Yes — your first week is shadow mode where the agent drafts responses but doesn't send them. You review everything before it goes live.

What happens if I cancel?

No long-term contracts. Cancel anytime. We'll export your agent's knowledge base so nothing is lost.

Do you handle returns and refunds automatically?

The agent can initiate returns per your policy rules. Actual refund processing stays with your team for security — the agent creates the ticket and collects all info so your team just clicks approve.

Can the agent upsell or recommend products?

Absolutely. We can configure product recommendation logic based on what the customer is asking about, their order history, or your current promotions.

Drop any other questions in this thread 👇

The numbers don't lie. Here's what happens when you automate Tier 1 support:

📉 50-70% reduction in support costs within 60 days

⚡ < 30 second average first response time (vs 4-8 hours industry average)

📈 23% higher customer satisfaction scores

🔄 85%+ resolution rate without human intervention

🌍 40+ languages supported automatically

The Real Impact

Most e-commerce brands spend $3-8 per support ticket when using human agents. An AI agent handles those same tickets for pennies.

If you're processing 500+ tickets/month, the ROI is immediate.

Who This Is Built For

• Shopify & WooCommerce stores doing $50K+/mo

• DTC brands scaling past their current support team

• Agencies managing support for multiple clients

• Any e-commerce operation tired of hiring, training, and losing support reps

Stop paying humans to copy-paste tracking numbers. Let AI handle the repetitive work so your team can focus on the conversations that actually matter.

Your AI support agent learns your entire product catalog, return policy, shipping rules, and FAQ library. Then it handles customer conversations autonomously — 24/7, in any language.

The Setup Process

1. Discovery call — We map your support workflow, ticket categories, and edge cases

2. Knowledge ingestion — Your agent trains on your help docs, order data, and past ticket history

3. Integration — We connect to your Shopify/WooCommerce store, helpdesk, and live chat widget

4. Testing & tuning — 1 week of shadow mode where the agent drafts responses for your team to approve

5. Go live — Your agent handles Tier 1 tickets end-to-end, escalating complex issues to your team

What Your Agent Handles

• Order tracking & status updates

• Return/exchange initiation

• Product questions & recommendations

• Shipping policy inquiries

• Discount code issues

• Size/fit guidance

• Account & billing questions

What Gets Escalated

• Fraud disputes

• Custom/bulk orders

• Anything the agent isn't 95%+ confident on

Your agent gets smarter every week as it processes more conversations.

Welcome aboard — glad you're here.

Here's how to get started:

1. Drop your store details in the chat

Tell us your platform (Shopify, WooCommerce, etc.), your monthly ticket volume, and what types of questions your customers ask most. We'll scope your agent from there.

2. Agent setup

I'll build your custom AI support agent based on your store's data — product catalog, return policy, shipping info, FAQs. Typical turnaround: 48-72 hours.

3. Go live

Once your agent is deployed, it handles incoming support messages 24/7. You'll get a dashboard to monitor conversations and step in when needed.

Need help? Drop a message in the Support & Setup Help chat anytime.

Let's save you some hours.