12 prompts: arrival experience scripting, wait-time communication, the departure ritual, follow-up touch cadence and the complaint-prevention details.

What you get:

• 12 prompts across Arrival & Waiting, Departure & Follow-Up, Complaint-Prevention Details, each a fill-in template with hard constraints, not a vibe
• Prompts force specifics: named examples, worked numbers and a self-check before you act on the output
• Ships as plain markdown — paste into any AI tool or doc, no software lock-in
  Updates: included. One-time price, no subscription.