A practical digital eBook for crypto wallets, exchanges, fintechs and banks that need a safer, clearer response to unauthorised transfers. It shows teams how to give customers a recognisable reporting route, prevent phishing losses and drainer attacks during the response process, and act decisively while useful evidence and transaction context remain available.

Built around the first 48 hours, the book takes you from secure intake and attack classification to evidence collection, risk-based prioritisation, escalation and case closure. You will learn how to separate irreversible on-chain outcomes from platform actions that can still protect accounts, preserve evidence and stop further loss.

The seven-chapter framework covers The Report Is Part of the Security Product, Four Gates Before Anyone Touches the Case, Evidence That Can Move at Speed, Priority Is a Risk Decision, Not a Queue Position, Act Before the Trail Thins, No Case Closes on a Vague Answer and Make the Response Operate Without Heroics. Use it to define ownership, improve customer communication and establish a documented operating process within a 30 day implementation boundary.