This workflow deploys an AI voice agent that answers every inbound customer call within 2 seconds 24 hours a day, 7 days a week, 365 days a year resolves 60–70% of calls without any human involvement, and transfers the remaining calls to the right human agent with a complete context brief already prepared. The cost of a human call centre agent typically runs £25,000–£40,000 per year in salary alone — before management overhead, training, sick leave, and attrition costs. A single AI agent handles unlimited concurrent calls for a fraction of that cost, never has a bad day, never puts a customer on hold, and never forgets to update the CRM