Zendesk Suite Team is $55 per agent per month — a 3-person team pays around $2,000 a year, forever, and every ticket lives in Atlassian’s cloud. Deskly does the same job on a $5 VPS: email-to-ticket, SLA timers, macros, CSAT, all landing in a SQLite file you own. $49, once, no matter how many agents you add.

• Email → ticket — Poll any IMAP inbox or POST to a token-protected webhook — replies thread automatically via subject markers.
• Threaded SMTP replies — Answer over SMTP, threaded back to the requester, with an optional CSAT footer on every reply.
• Full ticket workflow — Open / pending / solved / closed, four priorities, assignees, tags, saved views and search.
• Canned responses — Macros with variable substitution — customer name, ticket id, subject and more.
• Notes vs public replies — Internal notes never email the customer; @mention teammates privately.
• SLA timers per priority — First-response and resolution clocks with live breach badges and a breach counter on the dashboard.
• Built-in CSAT — Solved tickets email a thumbs up/down link; ratings roll up into a satisfaction score.
• Ops dashboard — Tickets by status, open by priority, average first-response time, SLA breaches and CSAT %.

Runs as a Windows desktop app or on any $5 VPS (Docker included).

What’s included:

• Full source code (MIT): https://github.com/bensblueprints/helpdesk-tickets
• Lifetime v1 updates
• Setup guide (README quick start)