Paste your policy page and a customer email: the reply opens with the answer and a date, e.g. due by Friday, October 9 for order 1048 (worked example inside).

Who it’s for
Built for small online shop owners who answer every customer email themselves.

What breaks, and when
A vague reply brings a second email, and a date you guessed becomes a promise you have to keep.

What you get
• A 5-part reply shape: answer and date, policy line, their step, your step, sign-off
• Date counting with weekends and carrier holidays skipped, shown under each draft

See it first
The full worked example output is free on getreadystack.com/skills/shop-support-replies/ — no sign-up, so you see exactly what you get before you pay.

Install in 30 seconds
Unzip into ~/.claude/skills/ (Claude Code) or upload it as a custom skill in the Claude app, then ask: “Answer this where is my order email, tracking stopped Saturday”. Nothing to run.

What it does not do
It does not send email, look up tracking or invent a policy, a delivery date or a discount.

FAQ
Q: How is this different from asking Claude without the skill?
A: The skill carries a fixed method, fill-in templates and a full worked example, so Claude follows the same structure every time instead of improvising a new one.
Q: How do I get the files?
A: After paying, open it in your Whop library: in “Download — shop-support-replies” the lesson “shop-support-replies.zip” has the zip attached.