WHAT THIS IS

The full hiring process for businesses that run more than one site and hire shift based, customer facing people. Built by a former Global Associate Director of Talent Management from close to a decade designing and running these systems in private aviation and luxury hospitality.

WHAT IT FIXES

Every site hires differently. Quality depends on who happens to be interviewing. Nobody writes anything down. The group cannot explain why one location retains people and another does not.

WHAT IS INCLUDED

· 47 page system PDF, twelve sections, print ready
· 6 editable Word forms: role scoping, phone screen, scorecard, debrief, reference check, ninety day plan
· Excel tracker: pipeline, scorecard summary, site health, with formulas and benchmarks built in
· 20 written behavioural anchors across five attributes
· 60 question bank written for service operations
· A legal exposure card covering the questions that create risk and what to ask instead

THE SIX STAGES

01 Scope the role
02 Advertise honestly
03 Screen by phone
04 Interview to a guide
05 Score the evidence
06 Decide, then onboard

BUILT FOR

Hotels and resorts, restaurant and bar groups, aviation ground operations, clinics and dental groups, retail chains, facilities and logistics.

LICENCE

Use across every site in your organisation. Not for resale or redistribution.

Not legal advice. Employment law varies by jurisdiction, so have local counsel review before use at scale.