Calm Confidence Tracker Bundle

Master your communication. Elevate your performance. Transform your career.

This bundle is built for customer-service professionals who want to stay calm with difficult customers and stay in control of their KPIs — without waiting for QA feedback.

📘 What You Get 1️⃣ Complaint Handling Script Pack (20+ Ready-to-Use Scripts)

✔ De-escalation scripts ✔ Refund request responses ✔ Angry customer flows ✔ Fill-in-the-blank templates ✔ Tone & confidence cheat sheet

No more freezing, guessing, or panicking.

2️⃣ Agent Performance Tracker System (Excel + Notion)

✔ KPI tracker for AHT, FCR, QA ✔ Auto-updating dashboard ✔ Weekly reflection prompts ✔ 30-day performance review ✔ Self-coaching system

Know your numbers before QA does.

👤 Who This Is For

Call centre agents

Chat & email support

Retail & hospitality

Customer success

Anyone 0–5 years in customer service

If you want calm communication + better KPIs — this is your toolkit.

🚀 Why It Works

This bundle gives you: 🧠 The words to stay calm 📊 The system to stay consistent 🏆 The accountability to grow faster

Communication + performance = career acceleration.

🎉 Download instantly. Start improving today.