Your turnover rate isn’t a culture problem. It’s a process problem — and almost all of it is decided in a caregiver’s first 90 days.

This is the system that closes those gaps. Not theory, not a course — seven operational systems, written so an office manager can run them without you in the room.

WHAT’S INSIDE:

1. The 90-Day Onboarding Track — the 15/30/60/90 check-ins that decide whether a caregiver stays, with every script written out.

2. The Shift Confirmation System — the 24-hour confirm and “on my way” ping, plus a one-page escalation ladder that turns a 6am fire drill into a text message.

3. The Float Pool & Coverage Plan — how to size your bench so one call-out never becomes a crisis.

4. The 24-Hour Case Protocol — the no-overlap shift problem, solved.

5. The Recognition & Referral Engine — the coordinator rubric and referral loop that makes good people stay.

6. The Reliability Scorecard — so your best caregivers get the best shifts first.

7. The Retention Dashboard — six numbers, reviewed monthly, that tell you if it’s working.

WHO IT’S FOR: agencies with 5–200 caregivers who are tired of replacing people faster than they can hire them.

WHAT IT ISN’T: software, a course, or a consulting engagement. It’s a playbook and a set of copy-paste scripts. You’ll have it installed in a week.

One payment. No subscription. Ever.