I've audited helpdesks for dozens of Shopify stores doing $10K-$100K/mo. Same problems everywhere:

→ Response times over 12 hours

→ No templates, so every reply is written from scratch

→ No escalation flow — complex issues get buried

→ Zero automation — everything is manual

The result? Refund requests spike. Reviews tank. Repeat customers ghost.

The fix isn't hiring more people. It's building a proper system.

A good helpdesk setup takes:

• Smart ticket routing and tagging

• Pre-built response templates for the 20 questions that make up 80% of your inbox

• Clear escalation paths so nothing falls through the cracks

• Automation rules that handle the repetitive stuff instantly

Most store owners try to DIY this and spend weeks getting it half right. We build the whole thing in days and manage it ongoing.

If your support inbox is chaos and it's costing you customers, that's exactly what we fix.

Welcome everyone!