What it is, in simple words: a guest broke something in your Airbnb. Airbnb can pay you back, but you must ask properly and quickly, within 14 days of checkout. You send us the photos and the story. We write the claim and tidy up the evidence. You paste it into Airbnb yourself. $29 per claim.

What you get:

• A written claim message for the guest and for Airbnb, within 1 business day
• An evidence checklist and a tidy claim pack (photos, quotes, receipts, dates)
• For hosts in the US, the UK and Australia

Plain truth, as on our website: Airbnb decides every claim and we cannot promise a payout or an amount. We write the claim; you send it from your own Airbnb account. We are not Airbnb, not insurers and not lawyers. Airbnb says Host damage protection is not insurance. Airbnb lists normal wear and tear, normal checkout cleaning like laundry, dishes or trash, lost cash and acts of nature as not covered.

Refund policy: If we miss the 1 business day turnaround and that makes you miss the 14 days (when you sent everything at least 2 days before day 14), full refund. If you are not happy with the pack, tell us within 7 days. We fix it, or refund you in full. We are paid to write the claim, not to win it, so Airbnb’s decision does not change the price.

After you pay: email your photos and details to claimback@mail.tab.bot with your code in the subject.