For medspa owners who want every missed call assigned, followed up, and documented. The kit includes the Shared Missed-Call Record Template, Post-Call Outcome Capture Checklist, No-Answer Callback Status Guide, Open Callback Shift Handoff Planner, and Unresolved Callback Review SOP, plus Front-Desk Phone & Booking Scripts and Front-Desk Opening & Closing Checklists so your desk runs the same way every shift. Your team can carry open callbacks across shifts, record what happened, and routinely review what still needs action, so you can oversee follow-through without policing every step. Covers after-hours calls too: an After-Hours Missed-Call Recovery SOP so evening and weekend inquiries are logged and returned before the first patient arrives. And if the record shows your team still can’t keep up, it points you to the next step: an AI receptionist like Nova from Reign Intelligence, which answers calls 24/7, books into your calendar, and texts you the details. One-time payment of $97 USD.