Just launched: CX Evidence→Impact Toolkit
15+ years running Red Sea resorts (up to 912 keys). Now I audit CX for hotel groups and fintechs, board-level reports, real evidence, no fluff.
Packaged the exact framework I use into a toolkit:
• Evidence→Impact Framework — the 5-step method, from raw guest feedback to ranked priorities
• Board-ready report template — the same structure I use for client engagements
• Impact scoring rubric — stop guessing what to fix first
• Chart style guide — present findings the way boards actually expect
Built from results like a 9.3/10 Booking.com score, #14 of 272 on TripAdvisor, 95% first-contact resolution.
Start with the framework alone ($19) or get the full system ($79.99). Pro tier adds monthly updates + direct Q&A.
For anyone running CX, ops, or guest experience who’s tired of “just listen to your customers” advice with no actual method behind it.
#CX #HospitalityConsulting #GuestExperience #HotelOperations #CXAudit