I tracked how much time e-commerce owners spend on support. The numbers are insane.
I spent the last few months talking to DTC brand owners about their biggest time sinks. The #1 answer, every single time: customer support.
Here's what the average Shopify store doing $30-100K/mo looks like:
40-80 support tickets per day
70% are the same 5 questions (where's my order, how do I return, what's your policy)
2-4 hours daily spent copy-pasting the same responses
$3-4K/mo for a VA or part-time support hire
That's $36-48K/year on answers that could be automated.
The wild part? AI can now handle these tickets better than most humans. It never sleeps, never gets frustrated, and responds in seconds instead of hours.
That's why I built DeskPilot — an AI support agent that trains on YOUR store's docs and handles the repetitive stuff 24/7.
We're live now. If you run an e-commerce brand and you're drowning in tickets, try it free for 7 days and see the difference.
