What you get (every tier)
• Scorecard PDF (Safety/Jailbreaks, Factuality, Bias/Toxicity, Prompt-Injection, PII Handling, Latency p50/p95, UX)
• CSV/JSON of every test (timestamp, persona, category, prompt, output, pass/fail, severity, note, link)
• 10 Loom videos reproducing critical failures
• Top-10 failure patterns + a prioritized fix plan (guardrails, refusal templates, filters, re-test set)
SLA & Guarantee
• Delivery in 72h (Enterprise 96h) after intake is submitted.
• If we deliver <90% of promised runs on time for reasons on our side, we roll over remaining runs or refund prorata.
Requirements from you
• App URL or scoped sandbox/API key • 3 “must-do” bullets • Forbidden topics • Target personas (e.g., new, angry, VIP) • Links to docs/FAQs for factual checks • Deadline & timezone • Delivery emails.
Scope & Privacy
• Sandbox/API only; no real customer PII. Brand-safe testing. We report behavior and don’t modify your systems. Data retained 180 days unless you request deletion.