After a layoff, it can be hard to see how your support experience fits roles beyond routine chat. This actionable eBook gives you a focused four-week job-search plan to identify complex case opportunities centered on escalations, sensitive issues, and difficult resolutions; turn your past work into clear evidence of judgment; and tailor applications to the work each role actually involves. You’ll set search constraints, build case examples around the problem, your decision, and the outcome your work supported, use a scorecard to screen roles, and prepare interview questions that help you understand the job. By day 28, the plan is designed to bring you to one tailored application for a screened complex case role—not a promise of a job offer, but a practical path to apply without centering your search on routine chat work.