Map pack placement for HVAC still leans on review count, recency, and how fast you reply. Chasing those texts by hand after every install or repair is how they never get sent.

This is the review layer for US residential HVAC companies. After a job is marked complete, a personalized SMS asks for the Google review. You stop living in your Google Business Profile inbox.

What you get:

• The workflow map from completed ticket to review request
• The customer-empathy prompt for the SMS
• Twilio send settings
• Timing: request about 2 hours after the job wraps, not while the customer is still in the driveway

Pair this with the 60-second lead responder if inbound leads are dying before you can text back.