Thanks for ordering from Headlooks — you're in the right place.

Here's how it works:

1. Your order details (design, sizing) were collected at checkout

2. We'll reach out in the Order Support chat within 24 hours to confirm your design mockup

3. Once approved, production takes 7-14 business days

4. We'll ship directly to you with tracking

If you have any questions, drop a message in the Order Support & Updates chat.

I've fulfilled hundreds of bulk cap orders. Here's what I see go wrong 90% of the time:

1. Bad artwork files

If your logo is a screenshot from Instagram, it's going to look terrible embroidered. Always use vector files (.AI, .EPS, .SVG) or at minimum a high-res PNG (300+ DPI). This alone prevents most production delays.

2. Ordering the wrong cap style

Structured vs. unstructured. Snapback vs. dad hat vs. trucker. Each has a completely different vibe. If you're doing merch for a streetwear brand, a floppy unstructured cap isn't it. Know your audience.

3. Not ordering enough

The price per cap drops significantly at higher quantities. Going from 12 to 24 caps saves you $2/cap. Going to 100 saves $4/cap. If you're going to need more later, order more now.

4. Rushing the timeline

Good embroidery and quality checks take time. Plan 2-3 weeks ahead and you'll get a much better result than panic-ordering a week before your event.

At Headlooks, we handle all of this for you — design guidance, quality materials, and transparent pricing. If you need custom caps done right, check out our product page.