You bought this because your community grew faster than your systems did. Staff argue about what deserves a ban. Two mods hand out two different punishments for the same offense. Your best helper quietly quit last month and you are not sure why.

Every one of those is a missing system, not a missing person. This is the systems.

Inside: the staff structure with real role ladders, the recruitment kit, the moderation playbook with a severity matrix that makes two mods reach the same answer, the staff conduct code, a burnout and retention section, incident escalation and crisis runbooks, and the weekly ops rhythm that keeps it all running.

Everything in a code block is built to be lifted straight into your rules channel, your staff handbook, your application form or your ticket responses. [ALL-CAPS BRACKETS] mark the only words you change.

24-page designed PDF, plus a free 10-page worked example — 34 pages. The worked example adjudicates three real cases in full, including the charge that was considered and rejected and why, a filed appeal with its verdict, and the case every owner gets wrong: applying the severity matrix to a founding member who is one of your three most active players.

25+ copy-paste templates. Any game, any platform. Deploy it the same evening you buy it.