Johan Mulder | Sales Playbooks

Practical AI-assisted sales playbooks for vehicle salespeople, built from 21 years on the dealership floor.
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Johan MulderProfile picture@mulderjoh·7h

Most "dead" leads aren't dead. They're waiting.

After 21 years on a dealership floor, I can tell you the quiet ones in the CRM are rarely finished.


They're waiting for a next step that isn't "just checking in."


Here's the 60-second test I use before I write a single message:


  1. Was this an authorised enquiry, or a name on a list? If it was a list, stop.

  2. Did they give a real reason for delay — finance, trade-in, timing, spouse — or did we just go silent?

  3. Can I name one useful next action in one sentence? If I can't, I don't message. I close it with a reason or I set a nurture date.


AI can help you draft. It cannot give you judgement. And never paste customer names, numbers, or finance details into a public AI tool.


That's the work. Not more noise.