This workflow intercepts every incoming support ticket — from email, chat, WhatsApp, or web form — classifies it instantly, searches your knowledge base using semantic AI search, queries live system data where needed, generates a complete personalised resolution, and sends it to the customer automatically within 60 seconds of ticket submission. The majority of support tickets that consume your agents' time are repetitive and resolvable: the same order status questions, the same FAQ answers, the same account access requests. This workflow resolves all of them autonomously — letting your support team focus exclusively on the complex, sensitive, and high-value interactions that genuinely require human judgment and empathy.