Chargebacks don’t just cost revenue. They damage your dispute ratio, trigger restrictions, and can put your processing at risk. One dispute typically costs order value + a $15–$35 fee + ops time. At 2,000 transactions/month, 1 extra dispute = +0.05% dispute rate. A short spike can move you into a danger zone fast.

Merchant Dispute Resolution turns disputes into a controllable system built around how issuers escalate and how networks measure merchants. You’ll get: the US vs EU issuer decision flow, a Pre-Dispute Kill Switch, alert operations for Ethoca, Verifi, RDR, CDRN, Order Insight (OI), a Refund vs Defend matrix, issuer-accepted evidence templates, counter logic by dispute type, and a metrics system to spot risk before damage.

If your AOV is $100 and the fee is $25, then 10 disputes = $1,250+ before ratio damage.

Prevent one and it can pay for itself.

Download instantly. All sales final due to digital access.