Hiring a qualified in-house IT team costs $200K+ annually in the US. Without proactive monitoring and a responsive helpdesk, every hour of unplanned downtime costs more than a month of managed services. Most SMBs are stuck in a break-fix cycle that compounds over time.

What’s included:

• 24/7 infrastructure monitoring — proactive alerting before issues become outages

• Helpdesk support — Tier 1/2 ticket resolution for your team

• Patch management & endpoint protection — OS, application, and AV updates

• Backup & disaster recovery management — tested, documented, RTO/RPO-defined

• Vendor & license management — single point of contact for all IT vendors

• Monthly IT health report — infrastructure status, risk summary, recommendations

Engagement model:

90-min IT audit call → environment documentation in 5 days → monitoring stack deployment → ongoing managed support with monthly reporting

Who this is for:

SMBs and mid-market companies (10–500 employees) without a dedicated in-house IT team, or those looking to supplement an existing team for 24/7 coverage.

Guarantee:

99.9% uptime SLA on monitored infrastructure. If we miss it in any calendar month, you receive a prorated service credit.

TechSci Inc., Delaware C-Corp | 8+ yrs | 12 certs | rihan.cloud