Most DTC brands still pay VAs to do work a rules engine could finish in 8 seconds.

1. Where is my order?

If you have a tracking number, the answer is already in Shopify. Auto-reply with the status and a tracking link. Escalate only if the package is actually stuck.

1. Can I change my address?

If it hasn't shipped, update it. If it has, send the carrier's intercept flow. No back-and-forth.

1. Do you have this in stock?

That's a catalog lookup, not a conversation.

The expensive tickets are the ones that need judgment: damaged goods, angry reviews, ads that are wasting spend. Those stay human.

Everything else should already be handled before you wake up.