Turn missed telephone and online enquiries into a clearer path towards booked appointments. This practical digital checklist helps independent opticians capture each enquiry, identify the right next action and follow up consistently, without relying on memory or making awkward cold calls.

Use it as a straightforward working guide whenever a potential patient contacts your practice. It gives you a repeatable process for handling enquiries, keeping follow-ups visible and creating a more organised experience for both your team and prospective patients.

Delivered online for immediate use, this checklist is designed for independent practices that want a simple, practical way to reduce overlooked opportunities and make enquiry follow-up easier to manage.