Most store owners don't realize they have a support problem until it's already costing them money. Here are the red flags I've seen after 17 years in the trenches:

1. Your response time is over 4 hours. Every hour you delay, your refund rate goes up. Customers don't wait — they dispute.

2. You're copy-pasting the same 10 replies. If your inbox is repetitive, it's automatable. A trained VA handles this 3x faster than you can between meetings.

3. Chargebacks are climbing. Most chargebacks aren't fraud — they're frustrated customers who couldn't get a response. Proactive support kills this.

4. You dread opening your inbox. If support feels like a chore, you're already dropping the ball. Your customers can feel it.

5. You're losing repeat buyers. Bad support doesn't just lose one sale — it kills lifetime value. A single bad experience and they're gone forever.

If any of this sounds familiar, that's exactly what I solve. I handle 50-100+ interactions/day with a 95%+ satisfaction rating. Zendesk, Gorgias, Shopify — all covered.

Two options: Part-Time (20 hrs/week, $500/mo) or Full-Time (40 hrs/week, $900/mo).

Let's talk.