Expanding on Support For Customers- Giving you more time to work! is a practical eBook for cohort educators who want to spend less time answering the same student questions and more time teaching. Its 60-day FAQ and placement system is designed to help you cut repeated support questions by 30% without rebuilding your entire class. Follow a clear process: record a baseline, group questions by learner need, identify what is causing the repeat, write a useful answer, place it where students can find it, and review what changed. You’ll learn how to build a repeat question log, use the Repeat Question Triage Matrix to prioritize patterns, and create a human support path alongside self-service answers. The chapters walk you through the work in sequence, from The Support Load, Made Visible to The 60 Day Review, so you can make focused improvements using the course and support channels you already have.