Most teams still treat every contact-form message as equally urgent. That is why sales sits in the same queue as password resets, order tracking, and spam.

A usable first pass is boring:

• SALES

• SUPPORT

• ORDER

• OTHER

Then a score, a HOT/WARM/COLD label, and a hard rule: if the model would have to invent a price, a delivery date, a spec, or a policy, it does not answer. It writes a holding draft and flags human review.

Auto-sending is the last step, not the first. If you cannot log the classification to a sheet and review it for a week, you are not ready to let the model talk to customers.

That is the operating model behind QualiReply AI. The n8n template is built that way on purpose.