I've spent years working with local health & wellness providers on their online presence. Here's something most practice owners don't realize:

The average patient checks 3+ review sites before booking an appointment. Google, Yelp, Healthgrades, Zocdoc — they're cross-referencing everything.

The problem? Most practices only monitor one platform (usually Google) and ignore the rest. Meanwhile, a 2-star review on Healthgrades from 2022 is silently killing their new patient flow.

Here's what the top-performing practices do differently:

1. They respond to every review within 24 hours.

Not just the bad ones. Responding to positive reviews increases the likelihood of repeat reviews by 40%+. It signals to potential patients that the practice is active and engaged.

2. They monitor all platforms, not just Google.

A chiropractor I worked with had a 4.8 on Google but a 2.9 on Yelp. They had no idea. Once they addressed the Yelp reviews, new patient inquiries went up 22% in one month.

3. They make it stupid easy for happy patients to leave reviews.

QR codes at checkout, follow-up texts, post-visit emails — the practices winning at reviews have systems, not hope.

If you're a dentist, chiropractor, med spa, PT clinic, or any local health provider — your reviews are your storefront. Treat them that way.

That's exactly what we're building at RepStack. One dashboard to track every review across every platform.