Refund Policy
Last Updated: May 11, 2026
This Refund Policy outlines the conditions under which SocialBoost ("we," "us," or "our") may issue refunds for subscription payments and services purchased through the Whop platform.
1. Nature of Services
SocialBoost provides digital social media marketing services (followers, likes, views, comments, shares, and engagement). Once an order is submitted and fulfillment has begun, the service is considered delivered and cannot be "returned" in the traditional sense. This policy is designed to be fair to both parties.
2. Subscription Refunds
2.1 Within 24 Hours of First Purchase (New Subscribers Only)
If you are a first-time subscriber and request a refund within 24 hours of your initial purchase — and no orders have been submitted or fulfilled — we will issue a full refund.
2.2 After 24 Hours or After Service Use
Once 24 hours have passed from your initial purchase, or once any service order has been submitted and processing has begun, subscription payments are non-refundable for the current billing cycle.
2.3 Recurring Billing Cycles
Recurring subscription charges are non-refundable. If you no longer wish to be billed, cancel your subscription before the next renewal date. Cancellation stops future charges but does not generate a refund for the current period.
3. Service-Related Refunds
3.1 Non-Delivery
If we completely fail to deliver a submitted order within 7 business days and no partial delivery has occurred, you may request a refund or credit for the unfulfilled order. Contact us through Members Chat with your order details.
3.2 Significant Under-Delivery
If we deliver less than 50% of the ordered quantity within the expected timeframe, you may request a partial refund or service credit proportional to the shortfall.
3.3 Refill Before Refund
For drops in delivered metrics (e.g., follower count decreases after delivery), we will first attempt to refill the order at no additional cost. Refill requests must be submitted within 30 days of original delivery. Refunds are only considered if the refill attempt fails.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Third-party platform actions: If a social media platform (Instagram, TikTok, Facebook, YouTube) removes followers, likes, or views due to their own policy enforcement or algorithm updates, this is outside our control and not grounds for a refund.
Account suspension or ban: If your social media account is suspended, banned, or restricted by the platform for any reason, we are not liable and no refund is due.
Incorrect information: If you provide an incorrect URL, wrong username, or invalid order specifications that result in delivery to the wrong account or failed delivery.
Change of mind: Refunds are not issued simply because you no longer want the service after orders have been processed.
Violation of Terms: If your account is terminated due to a violation of our Terms of Service.
Promo code or discounted purchases: Promo-discounted amounts are non-refundable. Any applicable refund is calculated on the amount actually paid.
5. How to Request a Refund
Contact us through Members Chat on Whop within the applicable timeframe.
Include your Whop username, the date of purchase, and a clear description of the issue.
We will review your request and respond within 48 hours.
Approved refunds are processed through the Whop platform and will be returned to your original payment method. Processing times vary by payment provider (typically 5-10 business days).
6. Service Credits
In some cases, we may offer service credits instead of a monetary refund. Service credits are applied to your account and can be used toward future orders. Credits are non-transferable and expire 90 days after issuance.
7. Disputes
If you are not satisfied with our refund decision, you may escalate through Whop's Resolution Center. We cooperate fully with Whop's dispute resolution process.
We strongly encourage reaching out to us directly before filing a payment dispute or chargeback, as we are committed to resolving issues fairly and promptly.
8. Modifications
We reserve the right to update this Refund Policy at any time. Changes will be communicated through our Whop feed and apply to purchases made after the effective date.
9. Contact
For refund requests or questions about this policy, reach out via Members Chat on Whop or through boostdon.com.
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By subscribing to SocialBoost, you acknowledge that you have read, understood, and agree to this Refund Policy.
