We manage your community, DMs, emails, and support tickets so your audience stays happy and engaged.

FAQ

What's included? Full customer support management — email, live chat, DMs, community moderation, and FAQ creation. Daily reports on tickets handled.

What platforms do you cover? Email, Discord, Whop chat, Instagram DMs, Twitter DMs, Zendesk, Intercom — whatever you currently use, we plug right in.

How fast do you respond to my customers? Our target is under 2 hours during business hours, under 6 hours off-hours. We customize SLAs during onboarding.

How do you get started? Share your current support tools in the Support Chat. We onboard within 24 hours and start handling tickets immediately.

Will you sound like me? Yes. We learn your tone, brand voice, and common responses. Your customers won't know the difference.

What about escalations? Anything urgent or outside our scope gets flagged directly to you with full context. You stay in control.

Can I cancel anytime? Yes. No contracts, no lock-ins. Cancel whenever you want.

How do we communicate? Everything runs through the Support Chat here. Real-time updates, daily reports, and instant escalations.