The Calm Customer Support Playbook — by Daniel Kariuki | The Modern Communication Academy

Handle complaints, troubleshoot clearly and set honest expectations. A practical downloadable PDF workbook with worked examples, exercises, a final assignment and self-review rubric.

$15 one-time, plus applicable tax. After purchase, open the included Courses app, select The Calm Customer Support Playbook, then Download your PDF workbook → File attachments.

Includes the named PDF workbook only. The $12/month Academy membership is a separate recurring subscription and already includes the complete playbook library. Videos, accredited certificates, coaching and automatic Wix enrolment are not included.

Access help: danielkariuki3005@gmail.com.