Every business wants AI-powered customer support right now, but almost none of them can build one that’s accurate, on-brand, and safe. This course walks through the complete process: the market shift and a three-category framework for what AI should and shouldn’t handle, building an accurate audited knowledge base, designing a safe triage-and-response workflow that never fabricates answers, and launching + monitoring in a way that protects customer trust and turns into recurring retainer revenue.