Your members are telling you what to build next, and most owners throw it away.
Every question a member asks is free market research. Not the easy ones. The ones you could not answer by linking to something you had already made. If four different people this month asked you something your content does not cover, that is not a support problem, that is your next module, your next template, or your next upsell, and they have already told you they want it.
The manual version takes about ten minutes. Scroll back through your DMs and your chat, write down every question you had to answer from scratch, and count what repeats. The repeats are the list. Almost everyone is surprised by what is on it, because what members actually get stuck on is rarely what the owner thinks is hard.
I built this into DeskCrew this week because I was doing it by hand and got sick of it. It tracks which questions your own material could not answer and hands you that list. But the tool is not the point of this post. The ten minutes is. Do it by hand tonight and you still get most of the value.
If you want the automatic version, it is on the free plan: deskcrew.io
