Get a focused written recovery matrix for one Shopify subscription-renewal incident.

TinyOps Studio LLC will return:

• An incident and revenue-risk snapshot

• Failure classification separating provider, customer payment-method, inventory, app, and unknown cohorts

• A reconciled recovery ledger structure for the affected contracts

• A retry decision matrix using the app's documented behavior and supplied support evidence

• A one-contract validation checklist before any cohort retry

• A controlled cohort retry runbook with stop conditions for duplicate charges or orders

• Customer communication segmentation so provider-level failures are not treated as bad customer cards

• Questions for Shopify and subscription-app support

• A post-recovery audit for one charge, one order, the correct next billing date, and no duplicate

This is a written incident audit and recovery specification, not live store operation. TinyOps does not trigger charges, change contracts, contact customers, access a Shopify store, or guarantee recovered revenue. Send only redacted screenshots, field names, approximate counts, error codes, and app settings. Do not send customer names, emails, addresses, full contract IDs, order IDs, card details, bank details, passwords, or API secrets.

Delivery is within two business days after complete intake. One clarification round is included. Communication and files stay in Whop.