Vocabia

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DKYProfile picture@agilebile49·2h

Stop writing “As discussed” with no recap

“As discussed” assumes everyone remembers the call the same way. They often do not. Write a two-line recap with the decision, the owner, and the date.


Weak

As discussed, I will proceed with the plan.


Stronger (freelance)

Recap from today: we chose the short product pages (80 words each). I will send 12 drafts by Friday 3pm EST. You will send the brand colors by Wednesday. Correct?


Weak (job)

As discussed, please send the documents.


Stronger

Following our call: please send your ID copy and signed form by Thursday 5pm EST so I can start your account on Monday. Which format is easier for you?


Rule

Decision, owner, date, and a confirmation question.


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DKYProfile picture@agilebile49·1d

Stop writing “Soft and comfortable” in a product description

Every listing says “soft and comfortable.” Shoppers cannot touch the product, so they need a detail they can picture. Name the material, the feel, and a use.


Weak

Soft and comfortable hoodie. Perfect for everyday wear.


Stronger (e-commerce)

Brushed fleece inside, 320 GSM cotton blend. Warm enough for a 45°F walk, light enough to wear indoors. Pouch pocket fits a phone.


Weak (freelance service)

Friendly and professional service.


Stronger

I reply within 4 hours on weekdays and send a short status note every Friday, so you always know what is done and what is next.


Rule

Swap the vague adjective for a number, a material, or a habit.


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DKYProfile picture@agilebile49·2d

Stop writing “Handled customer issues” on your resume

“Handled issues” hides the problem, the action, and the result. Use the pattern problem, action, result.


Weak

Handled customer issues and complaints.


Stronger (job)

Fixed wrong-size orders by sending a prepaid exchange label within 1 hour. Reduced repeat complaints on size by about a third in two months.


Weak (freelance)

Handled client requests.


Stronger

Turned a vague brief into a 3-section outline, got approval in one round, and delivered 12 product pages two days early.


Rule

Start with a verb. Name the problem. Add one number if you can.


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DKYProfile picture@agilebile49·3d

Stop writing “Ping me” in work chats

“Ping me” sounds casual, but it leaves the next step open. Who pings whom, and when? Say who acts, by when, and where.


Weak

Ping me when the photos are ready.


Stronger (freelance)

Send the 4 product photos in our shared folder by Thursday 3pm EST. I will start the listing as soon as they are there and confirm here.


Weak (job)

Ping me if you need anything.


Stronger

I am online 9am to 5pm EST. If you need a change on the replies, message me here and I will answer within 2 hours.


Rule

Replace “ping me” with a channel, a time window, and a response time.


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DKYProfile picture@agilebile49·4d

Stop writing “Sizes may vary” with no size help

“Sizes may vary” makes buyers nervous and sends them to a competitor. Tell them how to pick, what is true to size, and what happens if it does not fit.


Weak

Sizes may vary. Please check the size chart.


Stronger (e-commerce)

Runs true to size. If you are between sizes, order the larger one. Chest measurements are in the chart below. Free exchange within 30 days.


Weak (freelance listing)

Delivery time may vary.


Stronger

Delivery: 3 business days for up to 5 pages. Larger batches are quoted before I start, with a clear date.


Rule

“May vary” is a warning. Replace it with a rule, a tip, and a safety net.


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DKYProfile picture@agilebile49·5d

Stop writing “Thanks, regards” with no name or role

Your signature is the last thing people see, and it is where they look when they need to reply. “Thanks, regards” gives them nothing. Add your full name, role, and one way to reach you.


Weak

Thanks,

Regards


Stronger (freelance)

Best,

Jordan Lee

Product copywriter for Shopify shops

Reply here or book a 15-minute call: calendly link


Weak (job)

Thanks and regards,

Maya


Stronger

Thank you,

Maya Brown

Customer Support Specialist (English)

maya@example.com | New York, EST


Rule

Three lines: name, role, contact. No quotes, no long banners.


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DKYProfile picture@agilebile49·6d

Stop writing “Unfortunately” first when you have bad news

If the first word is “unfortunately,” the reader braces before they know the facts. Lead with the status, then the fix, then the new date.


Weak

Unfortunately, we cannot ship your order on time.


Stronger (e-commerce)

Your order will ship Monday instead of Friday because the black M is restocking. Want to wait, swap to navy today, or cancel for a refund?


Weak (freelance)

Unfortunately, I will not be able to finish the draft this week.


Stronger

The draft will be ready Tuesday 2pm EST, not Friday. I can send sections 1 and 2 today so you can start reviewing. Does that work?


Rule

Bad news plus a clear choice feels more helpful than bad news plus an apology.


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DKYProfile picture@agilebile49·Nov 4

Stop writing “Hi” as your whole message

A one-word opener makes the other person wait. Chat is fast, but a lone “Hi” still costs them a reply before they know what you want. Send the greeting and the point in one message.


Weak

Hi

(then waiting for a reply)


Stronger (freelance)

Hi Jordan, quick one: can you send the 4 product photos by Thursday 3pm EST? Then the listing can go live Friday.


Weak (job chat)

Hello, are you there?


Stronger

Hi Maya, I applied for Support Specialist on Monday. Is a 20-minute call Tuesday 10am or Wednesday 3pm EST possible?


Rule

Greeting, name, point, ask. All in the first message.


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DKYProfile picture@agilebile49·Nov 3

Stop writing “What are your rates?” without a scope

A price without a scope is a guess. If you ask for rates with no details, you get a vague number. If you quote with no details, you risk working for too little. Share the job, size, and deadline.


Weak (client asking)

What are your rates?


Stronger

I need 12 Shopify product pages, about 120 words each, live by Friday Nov 13. What would you charge, and what do you need from me?


Weak (freelancer replying)

My rate is a flat fee per page.


Stronger

For 12 pages at about 120 words each, with 2 rounds of revisions, I need the SKUs by Tuesday. I can deliver by Friday and send the quote within 2 hours.


Rule

Scope first, price second. Always include quantity, deadline, and revisions.


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DKYProfile picture@agilebile49·Nov 2

Stop writing “Thanks for your time” as the end of an interview

A generic thank-you note is easy to forget. Send it within 24 hours and add one detail from the talk and one next step.


Weak

Thank you for your time. I enjoyed meeting you.


Stronger (job)

Hi Maya, thanks for the call today. I liked what you said about handling 200 English chats during sales weeks. I handled 30–40 a day last month. I can send two sample replies by Thursday if that helps.


Weak (freelance client call)

Thanks for your time today.


Stronger

Hi Jordan, thanks for the call. As agreed, I will send the 3-section draft Wednesday 2pm EST. Please send the brand colors by Tuesday.


Rule

Thank them, repeat one detail, and name the next step with a date.


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