When service level starts slipping, knowing the levers isn’t the hard part. Deciding which one to pull first, and what to tell operations while you do it, is.

This skill turns your AI assistant (Claude or ChatGPT) into a senior RTM analyst. Describe your intraday situation in plain language and it walks you through the diagnosis, the right intervention, and the message to send to operations. It’s built on the decision logic I’ve used across more than ten years of real-time and planning work.

What’s included:

• A five-step decision framework, from early detection to documentation
• A six-lever intervention priority order
• Six scenario playbooks: volume spike, sustained AHT, unplanned absences, queue imbalance, overstaffing and end-of-day recovery
• A ready-to-send operations message for every scenario
• An intraday event log template
• Two-minute setup instructions for Claude and ChatGPT

Built for real-time analysts, WFM analysts moving into intraday, and managers who cover real-time on top of their main role.

Delivered as a single markdown (.md) file. Works alongside your WFM tool, not instead of it.