Returns are the fastest-growing cost center in modern logistics — and most companies handle them poorly. This course teaches you how to design, manage, and optimize a reverse logistics operation that protects margins and drives customer loyalty.

What you'll learn: • Reverse logistics fundamentals: why returns happen and how they differ from forward logistics • Returns authorization and gate-keeping: policies, RMA processes, and fraud prevention • Disposition strategies: refurbishment, resale, liquidation, recycling, and destruction • Returns center design: inbound flow, inspection stations, and processing workflows • Technology for reverse logistics: returns management platforms and carrier integration • E-commerce returns: label generation, drop-off networks, and customer experience design • Retail returns: centralized vs. store-level processing and vendor return agreements • Financial impact: quantifying return costs, recovery rates, and loss mitigation • Sustainability in reverse logistics: circular economy principles and waste reduction

Designed for operations managers, e-commerce directors, retail supply chain teams, and anyone responsible for managing product returns at scale.