Most agencies hire VAs or junior staff to handle client support. The math seems simple: pay someone $15-20/hr, tickets get answered, clients stay happy.

But here's what's actually happening:

• Response times average 4-8 hours — your client's customers are churning before they even get a reply

• Quality is inconsistent — different agents give different answers to the same question

• You're paying for idle time — support volume is spiky, but salaries aren't

• Scaling means hiring — every new client means more headcount, more training, more management overhead

The agencies winning right now have figured out a different approach: AI-first support with human escalation.

The chatbot handles the 80% of tickets that are repetitive (shipping status, refund policy, account issues, basic troubleshooting). Humans only step in for the complex stuff.

Result? Response times drop to under 30 seconds. Quality stays consistent 24/7. And you can onboard 5 new clients without adding a single hire.

That's exactly what we built AutoDesk AI to do. If you run an agency and support is eating into your margins, check it out.