You land. You wait. They "check availability." Then they walk you into a car that costs more than the one you reserved.

That's not a shortage. That's the model.

Business travelers know this. Weekend drivers find out the hard way. The person who just needs a car for 24 hours shouldn't have to perform for a clerk to get what they already paid for.

Here's the only process that actually works:

1. Pick the class before you fly — sedan, SUV, or luxury. Pay for the day.

2. Put the curb in writing. Airport, hotel, office. Not "we'll see at the desk."

3. Confirm the car in chat, not at a counter. If the flight slips, say so. The car waits.

If a shop can't tell you the car and the meet point before you land, you're not a customer. You're inventory.

That's how we run LuxeLane. Skip the line. The car is waiting.