If you are receiving a red error message when attempting to claim your roles to a discord server, this article will help give you more context on the issue.

Discord account already linked

When attempting to link your discord account to Whop, you may encounter an error stating "This discord account is already linked with a Whop account" while authorizing your discord account. This error message indicates that your Discord account is already attached to an existing Whop account.

Want to remove your discord account from the other Whop account?

• Remove your discord account

Unknown Guild

This Unknown Guild error indicates that the discord server of your group has not been connected to Whop or it's currently not operational. We recommend reaching out directly to the group owner's via Discord or social media to see when or if their discord server will be operational again. If you are unable to reach out to them, we would be more than happy to attempt to contact them for you. Please open a live chat with us and let us know! 😊

Banned from Guild

If you are encountering a User banned from guild error message, this would indicate that the owner's of the group, not Whop, have banned your discord account from joining their discord server. Unfortunately, Whop does not control nor do we govern the Discord rules or banning decisions the company may intact or perform for their server. We recommend reaching out directly to the group owner's via Discord or social media to request an unban request. If you are unable to reach out to them, we would be more than happy to attempt to contact them for you. Please open a live chat with us and let us know! 😊

Whop Bot missing permissions

The Whop Bot is missing permissions error message specifies that the community owner's of your group have not setup the Whop Bot permissions correctly on their end of things. Unfortunately, Whop is unable to fix this issue that is on the companies end of things. We recommend reaching out directly to the group owner's via Discord or social media letting them know of this issue. If you are unable to reach out to them, we would be more than happy to attempt to contact them for you. Please open a live chat with us and let us know! 😊

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