Want to check on the status of your case? Here's a quick breakdown of where to find the status and what each status message means to you:
To view your resolution center case status, just head over to your Resolution Center page and you should see the case listed.
Your case has been submitted to the merchant for review and was successfully received. They have 7 days to make a decision on your case, otherwise it will be automatically assigned to Whop for review.
The merchant needs additional information from you to advance the case. You can respond by clicking on the button available on your resolution center and add an extra statement or upload new documents.
Your case has been handed over to a member of the Whop team. We usually assess cases within 1-2 business days.
Whop has requested additional information from the company before we can come to a final decision regarding the matter. They have 7 days to respond, otherwise it will be automatically assigned to Whop for review again.
Whop has requested additional information from the customer in order for us to make a final decision regarding the issue at hand. You have 7 days to respond, otherwise it will be automatically closed.
The outcome of the case is in favor of the customer who has received a refund.
The company has won the case, and the customer did not receive a refund.
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