Whop

How do I check the status of my case?

Want to check on the status of your case? Here's a quick breakdown of where to find the status and what each status message means to you:

To view your resolution center case status, just head over to your Resolution Center page and you should see the case listed.

Company Response Needed

Your case has been submitted to the merchant for review and was successfully received. They have 7 days to make a decision on your case, otherwise it will be automatically assigned to Whop for review.

Customer Response Needed

The merchant needs additional information from you to advance the case. You can respond by clicking on the button available on your resolution center and add an extra statement or upload new documents.

Under Whop Review

Your case has been handed over to a member of the Whop team. We usually assess cases within 1-2 business days.

Company Information Needed

Whop has requested additional information from the company before we can come to a final decision regarding the matter. They have 7 days to respond, otherwise it will be automatically assigned to Whop for review again.

Customer Information Needed

Whop has requested additional information from the customer in order for us to make a final decision regarding the issue at hand. You have 7 days to respond, otherwise it will be automatically closed.

Customer Won

The outcome of the case is in favor of the customer who has received a refund.

Company Won

The company has won the case, and the customer did not receive a refund.


Related Articles


💡 Still in need of help? Contact our 24/7 live chat support team in the bottom right corner.

Whop