Request a refund for products you bought from a creator on Whop

Some purchases made to creators on Whop might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

1. Go to whop.com/hub/memberships.
2. Sign-in using your email address.
3. Click on Manage.
4. Select Open a Resolution Center case.
5. Follow the on-screen instructions and add details to submit your case.

The Resolution Center serves as a direct channel for communication between you and the creator. Your refund request will be directed to the creator initially, and if necessary, Whop will be available to intervene and assist.

Can’t find the purchase?

1. Search your email for the words "Whop Order Confirmation" or from "no-reply@whop.com".
2. On the receipt for your purchase, check which Whop Account was used.

• If another Whop ID that you use appears on the receipt, sign in to that Whop account and use the steps in this article to request a refund.
• If you can't find a receipt from Whop for the purchase, you might have purchased using a different email address. To find out which email you used, check your bank or credit card statement for a WHOP.COM/PAY/ABC123 transaction descriptor link.
  • Visit the transaction link, scroll down to the customer details section, sign in using the account used to purchase, and use the steps in this article to request a refund.