How do I open a Resolution Center case?

At Whop, we understand that there may be situations where you need to report an issue with your purchase and a refund is necessary, and we want to guide you through that process. This article will walk you through the steps to request a refund using our Resolution Center and answer any potential questions you might have. Let's dive in!

How to Request a Refund

  1. Login to your Whop.com account.
  2. Head to Your Orders page.
  3. Click on your purchase.
  4. Tap on the "..." in the top right corner.
  5. Select "Report an issue" at the bottom.

Describe the issue with your purchase to the best of your ability. The more context and information given to the merchant, the higher likelihood of a successful resolution in your favor. Once the issue has been submitted, you will receive an email confirmation.

Frequently Asked Questions

If the answer to your question is not found here, please don't hesitate to reach out to our live chat support team here. We are around 24/7 and ready to help! 😁

What happens if my refund is denied?

  • Should you disagree with the merchant's decision to not approve your refund, there's an option to appeal the case to us here at Whop.

How long does it take to resolve?

  • If a dispute isn't responded to within seven days, it will be automatically escalated to the Whop team for review. We will analyze the information provided by both parties and make a fair decision.

How many cases can I open?

  • You can open a case for each payment you have made on Whop. For example, if you made three payments to a merchant, you can open three cases. However, only one case can be opened per payment. Once a case is closed and all appeals have been exhausted, the case cannot be reopened.

Are all payments eligible for the Resolution Center?

  • Only fiat payments made through either Stripe or PayPal are eligible for the Resolution Center. Payments made with cryptocurrency or via Coinbase Commerce are not eligible since they are irreversible / non-refundable.

What happens if Whop decides in your favor?

  • Whop will either refund back to your original payment method or decide to credit you with Whop Credits that can be immediately withdrawn. The result will be clearly communicated to you through the resolution center timeline for the case.

πŸ’‘ Still in need of help? Contact our 24/7 live chat support team in the bottom right corner.