Did your recurring payment encounter a hiccup for one of your whops? No worries, we've got you covered! Take a moment to explore this handy guide for manually retrying the payment. And remember, if you encounter any obstacles, feel free to reach out to our amazing support team—they're always ready to lend a hand!
- Launch Your Hub: Once logged in, navigate to your Hub to find your whops and apps.
- Select your whop: Browse through your whops to find the one you want to open.
- Gear Up: Kickstart the process by clicking on the gear icon located in the top left corner.
- Retry payment: Click on 'Retry payment' to attempt to pay your past due invoice.
Once your payment has successfully been processed, you will receive a notification on the page.
If the answer to your question is not found here, please don't hesitate to reach out to our live chat support team. We are around 24/7 and ready to help! 😁
- Payment failure can occur due to multiple reasons, such as insufficient balance, incorrect card details, or technical issues. Please check out our guide on how to update your payment method to a new card.
- If your payment method has too many failed attempts, your membership will be terminated and set to inactive. No need to worry, you can repurchase a new membership from the creator's store page and gain access right away. If you need any help finding their store page, reach out to our live chat and we will help you out!
- If you are unable to find your membership on your hub or in the inactive section, please check out our guide on how to find your membership.
💡 Looking for more help? Reach-out to our 24/7 live chat support team here anytime.
