Contacting Support:
- Customers can easily reach out to Whop's dedicated customer support team through the orange icon on the bottom right of Whop.com.
Response Times:
- Whop takes customer support seriously and aims to provide timely assistance. The typical response time for customer support inquiries is less than 3 minutes.
Availability:
- To ensure round-the-clock support, Whop maintains a 24/7 dedicated support team. Customers can seek assistance whenever they encounter any issues or have questions.
Support Channels:
- The primary channel for customer support is the live chat feature available through the orange icon on the bottom right of Whop.com. Additionally, customers may have access to support via email and phone.
Comprehensive Help Center:
- Whop has a comprehensive Help Center available at https://whop.com/help. This centralized resource offers valuable information to assist customers with various aspects of using the platform.
Covered Topics:
- The Help Center covers a wide range of topics for customers. It includes guides on making purchases, accessing help and support, contacting the customer care team, articles on frequently asked questions, and access to the platform's terms of service.
Regular Updates:
- Whop ensures that the Help Center is regularly updated with new and relevant information. Information is checked and updated as frequently as every day or every other day to maintain accuracy.
Sections for Customers and Merchants:
- Within the Help Center, there are separate sections tailored for customers and merchants. This organization allows users to access information specifically relevant to their needs and roles.
Customer Engagement:
- Whop highly values customer feedback and encourages customers to share their suggestions, opinions, and experiences with the platform.
Submitting Feedback:
- Customers can easily submit feedback and provide ratings for their conversations with the support team, offering valuable insights for continuous improvement.
Implementation of Suggestions:
- Whop actively channels customer suggestions to the product team for consideration. Valuable suggestions are thoroughly evaluated, and efforts are made to implement improvements that enhance the customer experience.
Informing Customers:
- Whop ensures that customers are promptly informed about platform updates, changes, or important announcements through various communication channels, including email.
Maintenance & Downtime:
- Whop maintains a high uptime for its platform and rarely encounters issues that require significant maintenance or downtime. As such, notifications for maintenance periods or downtime are infrequent.
Handling Legal Inquiries:
- For any legal inquiries or issues, customers can utilize the platform's resolution center to express their concerns directly to the seller involved in the transaction.
Dispute Resolution Process:
- If the seller does not respond to the customer's case, customers have the option to appeal the case to Whop for further assistance. Whop ensures a fair resolution process between customers and sellers.
Understanding Rights & Responsibilities:
- Whop oversees all cases to ensure a positive customer experience and adherence to the platform's terms of service. Customers are encouraged to reach out to Whop's 24/7 support team if they need further assistance or have any legal inquiries.
Please note that this document serves as an informative guide and should not be considered a substitute for our comprehensive Terms of Service (ToS). For a complete understanding of Whop's policies and guidelines, we strongly encourage all users to review our ToS. These guidelines are in place to ensure a safe, transparent, and rewarding experience for all users.
